Bad choice. 64. Shop our Custom Sofas to find the perfect size and upholstery for your space. Great customer service. After speaking with the Sales Manager again and due to the fact that the furniture we wanted could not be delivered for months, we decided to keep the beds, which we regret now and just get a refund. After hitting up furniture row on Glenwood Ave, we ended up at Havertys. Pretty pricey, but there were some affordable on-sale items. The Havertys Difference Quality & Craftsmanship Protect Your Investment Financing Top Drawer Delivery Worry Free Returns Sustainability Sale Save up to $1000 Back to all Home Dining Room Draper Draper Barstool Draper Barstool $429.99 4.9 14 Reviews Share Favorite Finish ( more) Variant Name Here Add to Cart Details Reviews We stopped at all the major names as well as most of the small ones and overall were just generally either overwhelmed or disappointed. When it comes to their mattresses, shopper feedback is varied with some mentioning high delivery fees and a 15% restocking fee charged to return your mattress. Awful, really? Youll be throwing it away if you go here. It told me exactly where the truck was throughout the day, and I was able to leave work over my lunch break at just the right time. I chose track arms and tapered legs for a sleek, trim design. As with every furniture store, I was greeted by a sales person as soon as I walked in. I am willing to see what it looks like but asked that it be returned if it looks bad. Interest-Free Financing Sumptuous plushness with a super soft sensibility delivers never-want-to--leave comfort. That second time they agreed about replacing the entire sofa and chair and choose a different fabric. The most recent circa stance is the fact that a dinette set ordered on August 30th sit in their Port Charlotte Warehouse but can not be delivered until mid November. Their excuse was that the sofa pillows had to be made!!! We complained again and Havertys agreed on sending a new sofa and chair. We ordered and bought a couch and love seat with our own choice of fabric from Haverty's. Havertys customers tend to be happy with the selections and designs available. The furniture also comes unboxed and wrapped in moving cloths and clear wrap,not the manufacturers boxes. My protection plan covers this, i even called right after it happened. She was also informative, advising me of their 30 day price guarantee. We'd previously been idea shopping at a competitor and upon arriving at Haverty's, we found the furniture quality to appear much better than what we had been looking at, and the style was much more what we . There was always something wrong & always got subpar response. I had an appointment scheduled for today to change out of my damaged piers to the entertainment center that I purchased from Haverty's. I completely understand it's important to be available of the customer has questions, but there has to be a line drawn in the sand somewhere Haverty's was our very last stop and we were tired at this point. THIS PLACE IS A SCAM! They then ordered another wedge and had to sit around for many hours as they delayed the delivery 3 times in one day. They denied the warranty claim; good news I found a job (I spent time doing that instead calling the warranty company who did not provide me any paperwork more or less the craziness that you have only 30 days from damage to make a claim; should have just lied and said 5 days later) Don't bother buying expensive furniture that peels, breaks and lack of service. (By the way, use this tip when buying furniture. She really helped me find what I was looking for. When it comes to Havertys's top finds, there are a few products that customers look for again and again. I purchased a sectional sofa from Haverty's and it was poor quality. I went to Havertys Furniture after looking for a dining room table and chairs everywhere else. Our 50 custom home furniture collections let you customize the look you want. This is actually for the Havertys in Winter Garden, Florida. We are 2 normal weight middle-aged adults that have no pets. Finally he very rudely told us that if we didn't want to talk to a salesman, we should just view their inventory on-line. We called, about two months after we noticed. They don't let me cancel it as they said it was a special order. Oral Health. chair replacement to switch the damaged chairs we keep receiving. All i can say is don't EVER buy this piece of crap protection plan. I will defiantly be shopping there again! I wanted all leather just to prevent all of the fabric issues. Add a 5-Year Protection Plan $149 What's Covered? How can u sell something that isn't available? Our 3D and 2D room planners help our designers engage better with our customers, providing services that are helping our customers vision of their homes come true. Mr. Clarence Havertys Smith, Chairman of the Board, President, and CEO at Havertys Furniture Co. Profiles in Leadership. Furniture Today, 2018 pp. Havertys. They came out and would only replace them. Total price exceeded $11,000. To my surprise, the driver bypassed my house and went to the last stop and did not deliver my furniture. We are still waiting for the materials as of 3/8/17. Would highly recommend you stop in as they have quality pieces at reasonable prices. My wife and I just purchased a new home looking for new bed room furniture. This is completely joke of coverage. Finally they came, set up was good, no physical delivery of the warranty info ($500 - 5 year - "everything will be alright" warranty). Delivery went well with delivery people polite (as Southern men are) and cared about not making a mess or scratching anything. I'd probably buy there again, but I'd avoid dealing with Mello. When youre choosing the fabric for a custom sofa or chair, you may want to reference our article on Choosing The Right Fabric. Very happy with my Harvertys furniture. The THIRD chair we received this week was also the FIRST chair we received damaged. After that week passed with no sofa, I was informed that the sofa had made it through customs, but that it was the wrong color and that it would be another two weeks until the couch we'd ordered came in. Designer 3D Room Planner, Havertys Furniture Cos. Sterling, United States. The average transaction involving a designer now totals nearly $5,000. A person should have a reasonable expectation that new furniture would come delivered undamaged, right? Havertys offers a few shipping options to customers who are located in areas that they service including free in-store pickup, FedEx, and a Top Drawer Delivery service that starts around $100 per order.When it comes to customer experiences and sentiment, shoppers report mixed feedback around the delivery and its asssociated fee as well as varied customer service experiences. We spent a great deal of money here and I regret it. Went to Swanns furniture today & was a great experience! . I ordered furniture and place the deposit and waited. Alternatively, opt for a lighter shade or a fade-resistant fabric . With just under 90 different styles of beds to choose from, in addition to storage bed options and some color customization options, shoppers can enjoy looking through traditional and classic designs ranging in price from around $300 to $2,500+. Horrifying! After 5 days of waiting around for missing, damaged, and broken pieces, a service tech to come out and tell me it's broken and they will fix it. I never could figure out how to get to the second level. Very similar experience to walking on a car lot and being swarmed by salespeople, and let's be honest, no one likes feeling stalked while they walk around. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Nope. Elegant design and exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal. 3.2 20 reviews. If you use one of these and buy something, Slumber Search may make a small amount of money. Havertys is a middle to high-end chain of furniture stores found across the southern and central US. I took the day off of work. Must pay attention to those fine prints or it'll get you like it did me. Haverty's at Towson Markeplace out of business???? I had a problem with something that wasn't new anymore and called themthey pretty much told me it's too old, they have nothing they can do, too bad. which is better havertys vs ashley furniture; February 26, 2023 . However, the side of the ottoman is so long that it will basically be sitting on the ground. I have never experienced such a poorly run furniture store. Havertys is your custom furniture maker. The cons: Some issues around the delivery process. He is like family to us! They completely replaced the mechanism underneath and all was fine for a day or two. But. Do NOT buy from Havertys. Like all things you read on the Internet, understand there is no better judge than yourself. We will be new to the area, and will need many rooms of furniture. FACT: Haverty's is the only place around here that has bed side tables with a drawer AND cabinet. The price was reasonable. Ok fine. Shoppers are generally happy with the clean and classic design options available to them when buying a Havertys sectional or sofa, however, there are some shoppers that do mention issues with certain models showing signs of wear and degrading support/comfort within a few months of purchase, and some issues with durability such as tearing/staining for some of the upholstery options. A $2,000 sofa? Sorry. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. The Havertys Difference Quality & Craftsmanship Protect Your Investment Financing Top Drawer Delivery Worry Free Returns Sustainability Sale Save $100 Off Every $1000 Gainesville All Store Locations Georgia Gainesville 1918 Browns Bridge Rd Gainesville, GA 30501 770-536-9158 Showroom Hours Mon - Sat 10am - 7pm Sun 12pm - 6pm Pickup Hours The follow up calls came when they said they would. Havertys furniture is a good investment for your home. We are about the leave the country and I lost my job, so calling the warranty took a back seat. First - YEAH!! Interior Designers & Decorators Architects & Building Designers Design-Build Firms Kitchen & Bathroom Designers General Contractors Kitchen & Bathroom Remodelers Home Builders Roofing & Gutters Cabinets & Cabinetry Tile & Stone Hardwood Flooring Dealers Painters Landscape Contractors Landscape Architects & Landscape Designers Home Stagers Havertys is an indoor and outdoor furniture brand that sells products for nearly every room in the home. Max and Lily. Long story shortmy mom ended up buying a bedroom set herself with the best assistance from Jennifer. top online furniture alternative, Arhaus. Falls apart, cushions sags, uncomfortable, etc. The plan was to just run in and out and see what we could find. We went to Crate & Barrel today and found a much nicer chair made in the USA. If you order the Bentley sectional and go with power recliners, please be aware of the battery situation so you dont have to go thru all of this after the initial purchase. But if that's what it costs to get a nice sofa, so be it. The company has been in business since 1885 and is known for its quality . Too many phone calls and confusion over such a simple task of selling a piece of furniture. They have a huge selection of furniture! COVID update: Havertys Furniture has updated their hours and services. Will stick with Gavigans in the future. In the meantime, as we apologize to our guests for the folding chairs, we will be letting them know about our experience at Havertys. These tables don't come with a protective topcoat? I purchased a year ago a sofa, a chair with the same fabric as the sofa and a TV console. With the exception of one bed, no box spring, so couldn't use. )has a very snotty attitude, not knowledgable, and lacks integrity. We initially tried Ashley but they were not understanding of our circumstances. Too bad ~ the furniture was nice. Shop Custom Chairs and Custom Recliners for a seat thats all your own. Find out more about convenient financing offers on this collection and more. We bought a sofa with a lifetime "we'll replace anything that needs it, even if it gets stained or torn" warranty. Sure enough, I just checked our account and indeed our account has been charged for the order. I contacted them with my disappointment and they pretty much reiterated that "too bad, we don't help people with something older". Haverty's is NOT what it used to be. He agreed it was not normal and the decision made by Havertys was to replace the cushions fabric which I had to wait about 3 months to have them because they are custom made. Everything falls apart when you buy something. Telephone: +1 703-444-0944 . Dell is as very helpful, knowledgeable and friendly. Search. Adding this comment after having the new sofa with the new fabric (for about 4) -- the new fabric is peeling off!! Before we left the store we asked and were told we did not need to sign any papers, the order would be canceled. If they tell you that you will get new inventory (not show room), push down a little piece of paper or tiny item into one of the cushions or joints. Customer service has refused to do anything because they basically implied that my 173 pound body sitting on the sofa for 4 months has caused the cushions to lose its shape. We placed a bulk order totaling 15,000 dollars. The delivery they advertise as "white glove service" is anything but. Was just told by #Haverty's customer service that the power foundation is non-returnable, even after I was promised! she asked. Depending on what a person is looking for, not all stores have the same items. The delivery of the furniture took place as stated and the delivery personnel was very professional. 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