If I could have chosen zero stars I would have. Fingers crossed. Friends at PH Cancun Chef Table. Star Class did have some positives having access to private pool area with bar and grill service. Where Hollywood meets Bollywood. The pool bars were ok. Room categories are not indicative of room views. The beach was beautiful. We found the food and drink to be good. Been here 2 days so far. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. It's not the place for you if you want to relax by the beach and pool. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. You have arrived. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? My original travel date for Planet Hollywood was May 2020. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. PH provides a star feeling when you arrive with a red carpet style grand entrance. How easily could my kid get alcohol? Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Explore 292 suites, stunning wedding venues, eight . BY FAR the most disappointing dinner reservation process we have ever experienced. Get the cabanas and ask to skip the bottle service. Legal Statement. After feeling exacerbated, I went to the manager Roberto Bono. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Upon check-in we're given the wrong room. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. There were limited tubes. The subpar parts: Our room was not great. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. We stayed in a junior swim up suite with our 5 and 3 year old kids. Good hotel, average food, horrible Star Package experience. The lazy river and flow rider were excellent. We have nothing negative to say about this resort except we dont want to leave. Nice guy who took ownership of the problem and became a part of our butler service. And you dont get it unless you ask. Star Class Producer Suite Swim Out. Pay the extra for the star class upgrade. [removed] Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. Pool & hot tube close at 7pm. I will share your comments to the staff. 94% of travelers recommend this experience. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Nights of revitalizing comfort will get you ready for days in the spotlight. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Sometimes the waits were long. Our star-worthy experiences are turning heads. The property is big so many different pool options. We will be coming back for sure. 12:00 pm. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. 95% of travelers recommend this experience. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Enjoy traditional pub food, themed trivia nights. See more questions & answers about this hotel from the Tripadvisor community. There's a sports bar, Overtime Bar and Grill. I managed ALL of my own bookings during that time. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Director's Suite. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Ill start off by saying that this is my first time writing a review about my vacation experience. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Lilly failed to deliver on every level. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. The sports bar was also good. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Because its what we collect, that makes us who we are. We are looking for your next visit in the near future. Yes, dry cleaning and laundry service are offered to guests. The second time we went later. The second time we went later. You could find shade in swim up bar in family pool. Food is meh. We had large sharing plates of appetizers and great meals. Seems like this place catered to a certain demographic but I wont go deep into that. Make your grand entrance into the ultimate beachfront vacation, starring you. The beer is always cold and the big event is always on at Overtime Bar & Grill. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Our check in was fast. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. We would think twice on Star Class in doing it again. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Star Class Producer Suite. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. They have many of them so dont be afraid to ask for one. Tripadvisor performs checks on reviews. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. For more information, please see our Just make sure whenever ordering drinks to request preferred bar labels! Indulge in the incredible flavors and techniques of Japanese cuisine. Generally the resort was decent. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. Top room amenities include a minibar, air conditioning, and an additional bathroom. Swim over for a handmade tropical drink, or opt for barstool on dry land at this striking pool bar with views of swaying palms and the beach beyond. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Red flag says our whole stay. You must take the test no more than three days before your flight. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Make your reservations days in advance. We also received three. Tripadvisor performs checks on reviews. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. My original travel date for Planet Hollywood was May 2020. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. We will see you soon in Planet Hollywood Cancun. We are looking forward to your next visit in the near future. PHabulous regards, Jonathan Iriarte General Manager. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. It seemed to get really busy on the weekend. The fresh coffee bar had long waits also. They never did the arcade or trampoline park. The resort was the perfect size with excellent food, pools, activities etc. He was amazing!! Lazy River. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. CLICK HERE for the Download! Top room amenities include a minibar, air conditioning, and an additional bathroom. Indulge in the incredible flavors and techniques of Japanese cuisine. The beer is always cold and the big event is always on at Overtime Bar & Grill! However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. We ordered all 3 desserts to try them all. Rooms with a ocean view are available upon request and are subject to a higher rate. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. Stay like a superstar in our most fabulous suite. However, it did end promptly at 10:30. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico Thanks so much to all the Planet Hollywood crew!!! WTF! Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. If you go early you will have less wait time. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). We had to wait but probably only 45 minutes. Come and meet the new Guy on the block. Privacy Policy. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Wonderful experience overall. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. And Grill say about this hotel from the Cancun International airport in the near future 002... 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