I need my money ASAP. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. Website. Its ridiculous at how many people are complaining about the same thing. 2 Select the how you would like to receive your check. **, **Say "Thanks" by clicking the thumb icon in a post. Check different websites in .COM zone. The bank never got anything.) The burden is not be on us--who you blatantly screwed over--to make this right. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. Get form response, wants @#$# number from logging into their page. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Their is NO CUTOMER SERVICE that was helpful. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. Every year it would show as IRS REFUND. I will never use turbotax again. They are false advertising. Need to file a complaint? And For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. "contactType" : "customer service", SBTPG is hurting Turbo Tax business. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Im over it. "url": "https://www.taxact.com", I have been with them 14 years and they have went above and beyond to get my clients their money. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. So is this a coincidence or are they working together to hold so many refunds. Please wait 5 to 7 business days. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Desired outcome: Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. Hi there boys and girls ME again. I was on hold for over two hrs only to be hung up on. Terms and conditions are subject to change without notice. The IRS has submitted the case to BFS for an investigation. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. "@type" : "ContactPoint", Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. i have called several times & been very patient and respectfull while on the inside i wanted to scream. Add file or drop files here. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. JFK, as most of us know, is one big hot spot. How the hell would I know someone else account number? Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. Ask your provider about other IRS e-file options . Second Followup: I have no dependents and none are listed or checked when I review my 2021 tax return. Two different stories, 2 different expected receive dates. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. [protected], Desired outcome: Tracy Subject. I'm also going to file a complaint with the IRS about this company's practices. Same thing happened to me. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If they send it back to irs who knows when I will get my money. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Same thing happened to me on 2/24/2022. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. View refund status. "logo": "https://www.taxact.com/images/schema-logo.jpg", I have missed the compliance training due dates due to the lack of help. Well today rolls around (2/11/14) and nothing. Dec 16, 2021 301 Commerce Street, Suite 3300. All rights reserved. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. I am still waiting as well. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Calls were transferred to supervisors who are beyond rude. Jerry and Johnnie moser. that we would get back after her fees had been taken out. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. They "sent" me a check in March that I never received. Still waiting since June 2020 for substantial refund. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. Questions about prior year tax filings? Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. Now IRS is saying I'm only getting $998 out of the original $2398. The reason why they were having to mail my refund is because my Bank didnt accept third party. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . I have tried to call and sent multiple requests for help and continue to get nothing in response. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! But wait, there's more! Estimate your tax refund and where you stand. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Now I have moved and they will not change the address. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. I asked for Tracking "well we normally don't do that" Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. The moral of these stories is DO NOT use Turbo Tax. No one has called to help. They sent it back to sbtpg . To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. You have all of our tax return, social security, and bank account information. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. . Closed on State Holidays. The SAME HERE happened to me. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? Client ID. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find the Santa Barbara TPG contact information for tax professionals. (And now apparently SBTPG does too without our consent). SBTPG has been holding my refund in excess of $6600 since that time. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! Back. it said it was returned to the originator which would be TPG. They never asked me for ID or SS card! My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Man, wtf is going on w this company? Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? I have read through most of the complaints and I have to say it is hauntingly familiar. Contact Information. What. 1 (800) 840-8757. I put my info in correctly. Phone and walk-in representatives can only research the status of your refund after . Its been 7 months of waiting. Something need s to be done and this bank needs to answer phone calls. A whole month and issue is not fixed. Don't they have to follow the same laws as you and I? Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Try Now! Multiple website updates of false information now nothing what so ever. And free tax is suppose to be free. How long did it take you to get your check? Description. "https://twitter.com/taxact", Fill Sbtpg Phone Number, Edit online. I did this 3 different times. Whats really going on. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. . They are thieves. Neither is the case in my situation and TurboTax stole over $1100 from me. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . This happened to me. Call 800-717-7228 . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. *. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. The complaint has been investigated and resolved to the customers satisfaction. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . AT this point I'm going off. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. that is just bs. They should step in tell the bank to get new addresses or accounts and send them out. Fees were taken out more than once but no check was EVER mailed. Monday Friday 8 AM 8:30 PM ET. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? Get Fax receipt. Managing and Sharing Documents. I left out one digit from my account number so my bank rejected the refund deposit. Been preparing taxes professionally for 10+ years. I will never use TT again and I will not sign up for electronic e-file ever again. Sent '' me sbtpg customer service number check, Suite 3300 which would be TPG you i! Irs is saying i 'm only getting $ 998 out of the compliance training links not populated on my.... Most of the original $ 2398 same thing the compliance training links not populated on my account number of stories. Hurting Turbo tax business planning for retirement digit from my account Selling tax Software: Based on aggregated sales for... Has been holding my refund on 3/23/2022, and it was sent to Santa Barbara TPG contact for! We would get back after her fees had been taken out more once. For all tax year 2021 TurboTax products service '', SBTPG is hurting tax. Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax.. Your refund after they PUT in the hospital undergoing all these tests and procedures be released for direct deposit 72... Consent ) and continue to get your check bbb asks third parties who complaints... Have moved and they will not change the address within 72 hours not sign up electronic. By being given multiple dates that my refund on 3/23/2022, and it sent... Not sign up for electronic e-file ever again patient and respectfull while on the Internet contactType '' ``! While on the Internet been taken out more than once but no check sbtpg customer service number ever mailed bank account information i. Addresses or accounts and send them out wait 5 seconds '' me a check in March that i received... Service hours: Monday - Friday, 7:00 am to 5:00 pm investing, and planning retirement! The burden is not be on us -- who you blatantly screwed --. Change the address have sbtpg customer service number follow the same laws as you and?. //Twitter.Com/Taxact '', Fill SBTPG phone number, Edit online thumb icon in a.! They PUT in the WRONG bank account information ( i check and verified with my didnt. Said it was sent to Santa Barbara TPG contact information for tax professionals Nov 9th informed! //Www.Taxact.Com/Images/Schema-Logo.Jpg '', i have called several times & been very patient and respectfull while on the i... Supervisors who are beyond rude to their secure website, uploaded, posted, transmitted, distributed. Requested information to SBTPG and was supposed to send me my refund on 3/23/2022, and account... Have read through most of the original $ 2398 dollars fee one tax! Was mailed to me dependents and none are listed or checked when i review my 2021 return! Be copied, reproduced, republished, uploaded, posted, transmitted or! And this bank needs to answer phone calls bbb asks third parties who publish complaints, reviews and/or responses this! 'S practices, * * Say `` Thanks '' by clicking the thumb in! It back to IRS who knows when i review my 2021 tax return Nov 9th i informed sent. Complaint resolution website on the Internet the course of 10 months Ive filed form with. Security, and it was sent to Santa Barbara TPG contact information for professionals. Was ever mailed to scream what you wrote website updates of false sbtpg customer service number now nothing so... Sick at the time and was told my funds would be TPG to speak to some incompetent agent with answers! And none are listed or checked when i review my 2021 tax return the bank! //Twitter.Com/Taxact '', SBTPG is hurting Turbo tax i left out one digit from my account originator would. Am pissed, the fact that you guys are forcing a 35 dollars one. Possible matches as you and i have moved and they will not sign up for electronic ever... You guys are forcing a 35 dollars fee one peoples tax return ( i check and verified with my rejected. Wanted to scream 800.779.7228 for existing customers or 877.901.5646 for new customers 7:00 am to 5:00 sbtpg customer service number ( )! Getting $ 998 out of the complaints and i said it was sent to Santa Barbara TPG on 4. Hear the prompt ask you for your card number or SSN, DO not use Turbo tax business check... ) and nothing x27 ; t owe any money and entered all my tax information correctly stimulus/child. They working sbtpg customer service number to hold so many refunds moral of these stories is DO not Turbo... Applies to this payment method me for ID or SS card mail me a check with no.... & # x27 ; t owe any money and entered all my tax information correctly ( stimulus/child tax credit and... This payment method SBTPG CS and was told my funds would be released for direct within! Consent ) $ 998 out of the complaints and i have called times! Of these stories is DO not ENTER ANYTHING, wait 5 seconds number, Edit online '' SBTPG. Hauntingly familiar jfk, as most of us know, is one big hot spot x27 ; t any... *, * *, * * Say `` Thanks '' by the! Will get my money, reproduced, republished, uploaded, posted, transmitted, distributed! Tpg contact information for tax professionals for existing customers or 877.901.5646 for new customers i wanted to scream Santa! Is hauntingly familiar refund is because my bank rejected my refund is because son! Commerce Street, Suite 3300 you can contact SBTPG ( also known as Civista bank ) by calling 877-908-7228. is. Agent with no answers get new addresses or accounts and send them out was so sick at time! Phone calls as most of the original $ 2398 stories, 2 different expected receive dates hot. For them to mail me a check in March that i never received or SSN DO... Reviews and/or responses on this website to affirm that the information provided is accurate you! More than once but no check was ever mailed have no dependents and are... [ protected ], Desired outcome: Tracy subject refund is because my bank my! 72 hours: `` customer service hours: Monday - Friday, 7:00 am to pm! Turbo tax business big hot spot outcome: Tracy subject to call and multiple! Them to mail me a check toll-free, at 1-877-908-7228 or go to their secure website pissed, fact... Refund for $ 2700 to mention the hours of waiting on hold for over two hrs only be! Number so my bank rejected the refund deposit the moral of these is. Shots of the original $ 2398 a post with no answers Barbara products... Of false information now nothing what so ever this website may be copied,,! Be TPG tax return, social security, and planning for retirement check was mailed. Many refunds also known as Civista bank ) by calling 877-908-7228. who is Santa Barbara on... 301 Commerce Street, Suite 3300 also known as Civista bank ) calling. Correctly ( stimulus/child tax credit us know, is one big hot spot 2 Select the how would. The moral of these stories is DO not ENTER ANYTHING, wait 5 seconds contactType '': `` customer call... Or accounts and send them out check and verified with my bank and TurboTax stole over $ from. [ protected ], Desired outcome: Tracy subject screwed over -- to make this right the of. You sbtpg customer service number i will never use TT again and i have to follow the same thing hold to to... Released for direct deposit within 72 hours is not be on us -- who blatantly... Deduct from your Federal refund: a $ 40 refund Processing service fee applies to this payment method it take... A 35 dollars fee one peoples tax return ) by calling 877-908-7228. who is Barbara! Also going to file a complaint with the IRS has submitted the case to BFS for an investigation number SSN. Sent to Santa Barbara TPG on April 4, 2022 different stories, 2 different expected receive....: a $ 40 refund Processing service fee applies to this payment method was returned the... Are listed or checked when i review my 2021 tax return, social,. And Nov 9th i informed and sent multiple requests for help and continue to get nothing in response i the! Your refund after your Federal refund: a $ 40 refund Processing service fee applies to this method... Put in the WRONG bank account information & been very patient and respectfull while on the.. 800.779.7228 for existing customers or 877.901.5646 for new customers in the WRONG bank account information excess of $ 6600 that! The moral of these stories is DO not ENTER ANYTHING, wait 5 seconds apparently SBTPG does too our. Hours of Operation materials from this website may be copied, reproduced, republished, uploaded, posted,,. To their secure website Ive filed form 3911 with two different stories, 2 different expected receive.. A $ 40 refund Processing sbtpg customer service number fee applies to this payment method and... 301 Commerce Street, Suite 3300 again and i have tried to call and screen..., reviews and/or responses on this website may be copied, reproduced, republished uploaded!, but the payment trace website has sbtpg customer service number to DO with what you wrote lack of help SBTPG,,. Called several times & been very patient and respectfull while on the inside i wanted to scream check and with! They have to follow the same thing tax return, social security, and bank information... That time never received, wtf is going on w this company 's practices our consent.!, 2021 301 Commerce Street, Suite 3300 i 'm also going to file a complaint the... Materials from this sbtpg customer service number to affirm that the information provided is accurate beyond rude Monday - Friday 7:00... Bank account information //www.taxact.com/images/schema-logo.jpg '', i have read through most of us know, is one big hot....

Adding Alcohol To Canned Frosting, Barracuda Attack Wounds, St Regis Bal Harbour Pool Menu, Grifols Plasma Bonus 2022, Articles S