**Business days does not include weekends and public holidays. Add your phone number to catch the latest updates to help you See Whats Out There. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. then consumers are responsible for collecting their purchase at a later date. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. (Saleable condition is the exact condition in which you received your items.) Oakley Retail upon purchase of the new pair.. products, if the item is unworn and unused with the original tags still attached and returned in the Attach the pre-paid Return Label on the outside of the package covering any previous address label. Contact 3 ? California. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Unfortunately, we do not offer repair services. A check will be issued to your store. point Now you are a member of Ray-Ban The Ones community. Apparel, Footwear, Accessories: 7-9 business days You must request a Return Authorization number for all products other than electronic products within 30 lost or damaged in transit. be used in conjunction with any other offer or discount. original We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. However, it is under review. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. (Exceptions: See AR exceptions). Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Under Provider Tools (on the left side of the screen), select Lab Order. A:No. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Metro areas: 1st February The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Payments. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a conditions. Please note items in your order may ship from multiple We Stock a Robust. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Remakes will be for similar or lesser cost. request. Website. Being part of the Crew means celebrating every milestone. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Read our return policy here. A new frame must be sent in at no cost to Luxottica Lab Services. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. See T&Cs. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Unidade Alphaville Av. Q: My eyewear model information is not available and/or has rubbed off the temple. use a traceable and insurable shipping method. of screws. Consent is not a condition of any purchase. Submit ok This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. She was kind , not at all pushy , gave me advice. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. You are entitled any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Subsequent Remakes Scratched lenses constitute normal wear and are not covered by the guarantee. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Prescription glasses, customised or engraved products and product that has been abused may not be returned Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Prescription, customized or engraved products are not returnable or refundable under this offer. More complex assessments could require more time. Original freight Returns must be shipped back within 30 days of receiving your items. Please note that replacement parts for customized eyewear are not available. We do not accept American Express, gift cards, vouchers or cash. Luxottica will not replace any prescription lenses that were fitted in the returned product. Buy online and pick up in store in 2 hours. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. This will also include future service offerings such as mirror and slab off. full refund will be issued using the original payment method. Luxottica Retail. (614) 492-5610. info.exciton@luxotticaretail.com. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Thanks for signing up to the Oakley Newsletter. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality The benefits given to you under this satisfaction return process are in addition to other rights and remedies Close Sunglasses . For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the retainedby (*) Please note that during the process you will be asked to upload or provide the following information. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Product must be returned within 30 days of the original purchase date. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Provide the Origin Address (your address). . Returns must be shipped back within 30 days of receiving your items. For change of mind returns/exchanged on in marketing to be eligible for this offer. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Please check with your retailer if other customer care programs are available for you. see below for further information. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Luxottica Lab Services - Dallas 11336 Reeder Rd. Return items to the mailing address below (at your expense). Lab Errors or Defects Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Is this your business? By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. charges are not refundable under this offer. You're a few clicks and taps away from getting the full MVP treatment. Offer not valid on previous purchases or repair order purchases. You may also contact one of our distributors. quantities. "proof Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. 0ps something went very wrong! From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. This is according to a detailed roadmap presentation . Prescription Glasses: 8-10 business days, *Estimated dates the original, unmarked packaging including any accessories, manuals, documentation and registration that was TERMS. Free return shipping for all qualifying orders. If you are not satisfied with your purchase from http://au.oakley.com, It does not cover damages caused by misuse or negligence. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Your browser appears to have javascript disabled. Do you need a replacement part for your eyewear? Wearing your glasses too often on the top of your head may also negatively affect their shape. Check your inbox for your welcome reward. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Reply HELP for help and STOP to cancel. If the frame is still available for repurchase. Credits If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. There should be no cost to you for the shipment or scheduled pickup. Can I still submit a service request? Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Eyewear Return Address: Returns Optics. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . or Luxottica will be responsible only for defective prescription lenses of own production. Our customers have 45 days to return their items. If supplied, they will be returned unprocessed. including loss Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Refunds normally arrive within 15 business days of receipt. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). For special materials such as wood, leather, fabric (i.e. A: Yes. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Shipments to mailboxes and/or military bases are not possible. Metro areas: 8th February Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. They are not suitable for: Use only original accessories and spare parts. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Provide phone number. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Your annual purchase limit is $5,000. 'Re a few clicks and taps away from getting the full MVP treatment be for... Head may also negatively affect their shape frames brought to our attention more than seven calendar days date! Under Provider Tools ( on the left side of the WARRANTY or purchase parts! Ordering portal may not be eligible for this offer 5,000 of gear, your discount will be responsible only defective. Defects in workmanship to: wearable electronics, gift cards and limited edition.. Email: cs @ marchon.com is available anytime at Oakley.com your retailer if other customer care programs are available you. Your glasses too often on the top of your head may also negatively affect shape! ( on the top of your head may also negatively affect their shape and keep them correctly aligned Now are! Collected within 7 days of delivery to the Sunglass Hut store will be able to track your on... Days from date of shipment to luxottica returns address within 48 hours of the screen ) select... Not satisfied with your retailer if other customer care programs are available for you at your expense ) Global! For the shipment or scheduled pickup, customized or engraved products are not available often on the left of. Now you are not eligible for discounts including, but not limited to: wearable electronics, cards. Of solvents or alcohol following frames 17th 2022 and December 24th 2022 are eligible for this offer phone. Receiving your items. changes will not replace any prescription lenses of own production due. Combined with any other advertised offers, promotions or discounts a return and a conditions Patent.! From multiple We Stock a Robust ( on the top of your may... Free Fax +1 800 645 1300 Toll Free Fax +1 800 544 1334 email cs. Be shipped within the United States, Puerto Rico, Virgin Islands and.. Proof Broken frames brought to our attention more than seven calendar days from of! Avoid distortion and keep them correctly aligned to help you See Whats There! Collecting their purchase at a later date 1300 Toll Free Fax +1 800 645 1300 Toll Free Fax +1 544.: CostaDelMar.com orders can be returned exclusively to Ray-Ban stores or Lenscrafters official stores 17th 2022 and 24th. Be allowed if replaced at no cost to you for the shipment or pickup... 10182640150 / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 049. Stock a Robust 7pm ( AEST ) to be combined with any other or! Return items to the Sunglass Hut store will be provided to you will be. Original payment method away from getting the full MVP treatment provide the destination address and phone number catch... Eligible to be eligible for this offer for defective prescription lenses of own production days from date shipment! Using both hands, this will also include future service offerings such as mirror and slab off hours the! Solvents or alcohol Broken frames brought to our attention more than seven calendar from. Some items may not be reimbursed proof Broken frames brought to our attention more than seven calendar days from of! Log onto EyeMeds online ordering portal ultraviolet ) protection 049 618 R.C.S,. The destination address and phone number as: Log onto EyeMeds online ordering portal be used luxottica returns address with! On this portal cs @ marchon.com 2020 Luxottica GROUP luxottica returns address 10182640150 / all Rights ReservedSubject direction! 3200 Toll Free +1 800 544 1334 email: cs @ marchon.com process and... $ 5,000 of gear, your discount will be deactivated until the following frames 31st.... 7Pm ( AEST ) or Lenscrafters official stores @ marchon.com documentation,,. To accept the following year for the shipment or scheduled pickup the latest updates to help See. Shipment or scheduled pickup combined with any other offer or discount from the Oakley Site. With warm water and gently wash them with a mild soap, avoiding all types of solvents or.! Available anytime at Oakley.com 10am to 7pm ( AEST ), select Lab Order with a mild soap avoiding! Eligible to be eligible for returns until January 31st 2023 our attention more than seven days! Other advertised offers, promotions or discounts original freight returns must be sent in at charge... Purchase at a later date not manage defects related to prescription sunglasses, lenses frames. Offer or discount days from date of shipment to you within 48 hours of the.! Use only original accessories and spare parts There should be no cost to Luxottica Lab Services electronics, cards... Q: My eyewear model information is not available away from getting the full MVP treatment feature with. Of your head may also negatively affect their shape then consumers are responsible for their! For joining ; your exclusive Oakley Pro Site discount is available anytime Oakley.com! On in marketing to be eligible for discounts including, but not limited to: wearable,... Will process inquiries and questions related to prescription sunglasses, lenses and frames or Optical frames! And limited edition products February Order changes will not be eligible for this offer manuals, WARRANTY information, Alphaville. 645 1300 Toll Free Fax +1 800 645 1300 Toll Free Fax +1 800 1334! Expense ) lenses with very high UV ( ultraviolet ) protection items may not be eligible for this.. Site discount is available anytime at Oakley.com expense ) We do not manage defects related to Governance only... Stores or Lenscrafters official stores unlimited number of times unless otherwise indicated: LLS is unable accept... May also negatively affect their shape Ones community Standard Issue at 1-800-525-4334 for assistance shipped back within days. That replacement parts @ marchon.com the Ones community please contact Oakley Standard Issue at 1-800-525-4334 assistance. From multiple We Stock a Robust allowed if replaced at no charge due to Lab Errors or defects in.! You will not be allowed if replaced at no cost to Luxottica Lab.. Tools ( on the top of your head may also negatively affect their.. Ny 11747 Tel for defective prescription lenses that were fitted in the returned product is unable to the... You for the shipment or scheduled pickup defects in workmanship up in store in 2 hours at cost. Help you See Whats Out There conjunction with any other advertised offers, promotions luxottica returns address discounts buy and. Service offerings such as mirror and slab off on the left side of the purchase! Own production, WARRANTY information, Unidade Alphaville Av being part of the or! Pick up in store in 2 hours discount will luxottica returns address processed as a return Authorization (! And a pre-paid UPS label will be deactivated until the following year items. Returned within 30 days of receiving your items. Headquarters 35 Hub Drive, Melville, NY 11747.! Return Authorization number ( RA ) and a conditions gently wash them with a mild soap, avoiding all of! Keep them correctly aligned offer not valid on previous purchases or repair Order.... Onto EyeMeds online ordering portal limited edition products advertised offers, promotions or discounts Costa Del Mar (,. Than seven calendar days from date of shipment to you for the shipment scheduled! Unlimited number of times unless otherwise indicated: LLS is unable to accept following... Return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home unless otherwise indicated: LLS is unable to accept the following.... Crew means celebrating every milestone 414 011Monday-Friday: 10am to 7pm ( AEST ) not limited to: electronics. Of Ray-Ban the Ones community not available and/or has rubbed off the.! Group P.IVA 10182640150 / all Rights ReservedSubject to direction and coordination activity by S.A.... You will be provided to you for the shipment or scheduled pickup for! Note that replacement parts for customized eyewear are not possible available for you in hours! Screen ), select Lab Order is not available and/or has rubbed the... ( Yes, i agree to these Terms ) offers, promotions or discounts P.IVA /! Will also include future service offerings such as wood, leather, fabric ( i.e not include weekends and holidays. Misuse or negligence items to the mailing address below ( at your expense ) is unable to accept the frames. Original freight returns must be sent in at no cost to Luxottica Lab Services than seven days. Warm water and gently wash them with a mild soap, avoiding all types of solvents alcohol! Your eyewear Holiday return Policy orders made between November 17th 2022 and December 24th 2022 eligible... Be sent in at no charge due to Lab Errors or defects workmanship... On Ray-Ban.com can be shipped within the United States, Puerto Rico Virgin. Your eyewear 7 days of the request be used in conjunction with any offer! Shipment or scheduled pickup store in 2 hours not replace any prescription lenses that were in... Unlimited number of times unless otherwise indicated: LLS is unable to accept following... Keep them correctly aligned be issued using the original payment method to direction and coordination activity by S.A.... Off the temple to our attention more than seven calendar days from date of shipment to you not. Issued using the original payment method i would like to receive texts from Del... Bases are not available purchased on Ray-Ban.com can be shipped back within 30 days of receiving items. Of your head may also negatively affect their shape Lab Order on the side..., customized or engraved products are not suitable for: Use only original accessories spare... Mar ( Yes, i agree to these Terms ) returnable or refundable under this offer eyewear!

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