In response to duquephart, they kept our $4000! The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. By However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Youre probably better off pursuing a credit card dispute. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. It promised refunds later, when it suspended operations but not to you. . In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. CC Help Jenn It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Contact him at elliott.org/help or chris@elliott.org. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. Your travel certificate is good through December 2022. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Thank you. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? He was willing to take the trip alone. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. I totally agree about not making promises, but would not paint the whole company in that vein. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. In her view, she'd given Viking an interest-free microloan for a year. Started August 27, 2021, By Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. CC Help Jenn I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. (Courtesy Richard Andersen). Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Stay Safe Stay HealthySent from my iPad using Forums. It gives you time and room to manuever should the environment change. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Plus, we have insightful letters, insider tips, and more. Need a tour refund? Language and Region. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? OVER $39 Worldwide Free Shipping. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. We have requested a refund multiple times, he says. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. She lost her engagement ring in a rental car. You chose door No. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I mean: are you still on the first contract, or do you start a new FCC contract with the company? If youve been affected by two or more suspensions. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. True, it wasnt UnCruises fault but that doesnt matter. Were always here to help. West had declined travel insurance. Deposits are refundable unless otherwise indicated. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. Im retired. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Asked for a supervisor but she told me the same thing - 2 more weeks. I immediately asked Viking for a full refund and got a rejection. 2. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. The Viking agent said that I would have to pay an extra $9,898. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. And a peril like the one West faced wouldnt have been listed in 2020. It doesnt matter if you havent read the agreement, either. But the fact that youre retired has no bearing on this case. You can send details through my consumer advocacy site or email me at chris@elliott.org. While we waited for a response, we did a little looking around. In cases like this, you can always reach out to an executive at Viking. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. When a . Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? I think that's fair. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. Cunard's Queen Victoria. The maximum withdrawal amount tends to be lower at gas stations. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. If you're closer to your sailing date, you may lose 75% or more of your fare. This is a common problem during the pandemic. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. LauraS Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. You say you cancelled as you were concerned that Viking would go bankrupt. Did you hear the recording? I'm afraid your post is very unclear and inconsistent. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? CC Help Jenn Wilderness Explorer: April 18, 25; May 2. Hed booked an UnCruise Inside Passage cruise. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. This is an unprecedented time and we greatly appreciate your patience. I am sure you recognize that COVID-19 has made everyday life more complicated. How many you got? A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Medial Marijuana Recommendations. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Clickherefor more information about your 125% Future Cruise Voucher. This has always been Vikings ambition and will remain so. 24 hours after e-filing a tax year 2022 return. Im not sure what the delay of Cares Act funding would have to do with the refund. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. However, they are now claiming that my travel agent did not properly request a refund. Wests tale of a scuttled cruise is all too common. I know you had requested a refund, but that has not been accepted at this time. reps (th. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. LauraS Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. You'll still need to return your items within 30 days. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Finland-Suomeksi . I would try to get an extension for that 4K voucher. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Would be nice if one could read something about it on cruisecritic. SJD117. By I believe the letter from our CEO Dan Blanchard explained this. But whats this $452 bill? A polite appeal which youve already tried is a reasonable first step. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Also post #22 cites the procedure and due date tom request cash. Did your reservation agent lie about or mislead on the terms of cancellation? A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. Interesting. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. So if they were refunded what they actually paid I have no clue why they are upset. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . The majority don't charge fees to get cash back, so that's a plus. My cruise was cancelled by Viking in early March due to Covid. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. We publish the names and emails of customer service managers. But what if he hadnt? He he tried to take the trip solo, he was charged another $10,000. But a named perils policy wouldnt have covered him. So UnCruise did what most cruise lines and tour operators did after the outbreak. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. They just dont want to part with the cash, Andersen said. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. CC Help Jenn And thats saying a lot. But you have options. He paid Vantage $18,536. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. I doubt the OP will come back after the response they got. I'm having some problems because per Viking, my TA did not follow the proper procedures. Do they really need to analyze call recordings? There are mice in my vacation rental! He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Or take the cash back. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. what did terry christensen do. The OP . According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Ok, so I waited again. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. And just like the deviation, can be done on either end of the cruise or both. West received the money and is grateful for the help. So we canceled the trip and we got a full refund for all the money that we had paid. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. 19952023, The Independent Traveler, Inc. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. Wondering if anyone else has had this experience with Viking. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Cruise lines are forcing these passengers to accept a voucher or lose everything. I have to add that I use the sameViking agent rather than a TA. In any event, the Vikings say the gameday experience will be dramatically . West remained patient, hoping UnCruise would see the error of its ways. Viking refuses - saying it was paid with vouchers. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. Andersen paid the fee with his credit card and took the trip solo in March. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Vincent Liu, Los Altos Hills, California. Technically, no. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link . In 2021, NCL finally revised some of its refund rules. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Select refund. please contact our team at Elliott Advocacy through this form. But I digress. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. This also applies for price adjustments. Then COVID hit and the trip had to be delayed. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. It turns out its that way for many passengers. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Returns are refunded to your original method of payment. Were always here to help. For a cruise two months or more from now, you may lose your deposit. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. West appealed and a few months later received an update from a manager. (Courtesy Richard Andersen). Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Did we mention it's free? This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. I publish the names, numbers and email addresses of key UnCruise contacts on this site. But they refuse, offering a credit instead. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. 4. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Shame on them. Foremost in navigating these course changes are guest and crew safety. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. It gets worse. But there are two problems with that. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Viking Line Abp, org. I called on 3/16 to request a refund, instead of a credit. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Karin Price Mueller | NJ Advance Media for NJ.com. Pre-pandemic, most lines allowed changes and. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Sears couldnt deliver my appliances. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). First, I do understand the bad position that events have thrust on them. does viking give cash refunds. We mean extra charges, just for traveling as a single. Why is it taking so long to get a cruise refund? In times like these, companies are bending over backward to accommodate their customers. You say that youcancelled and rescheduled your trip. Under its terms, UnCruise doesnt have to give West a refund. CC Help Jenn Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. The review process will be expedited as soon as we are able. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. It later came to an undisclosed agreement with the husband. you can receive money back or put the amount towards a ticket on another day or route. I have a real problem with this. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. And they want a refund. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Its been eight months. Powered by Invision Community. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. My wife and I paid $10,096 for a cruise and tour on the. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. When Viking cancels your cruise, you are entitled to a full cash refund. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". It was unclear whether his partner would be well enough to travel in the future. infinite painter brushes. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Guests will have to pay full rate for new hotel/land tours. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? It is one of the few places on Earth that is more beautiful than the pictures. Consumer Alert: No more automatic refunds for skipped ports? Something about it on cruisecritic to keep your money they kept our $ 4000 in vouchers crystal clear on wifes. Hit enter to select the link to Egypt, with a side excursion to Jordan and airfare... Other Viking-related cc posts i 've read, when it suspended operations but not you. Had to be lower at gas stations were the best to have their next cruise again. % or more from now, you are entitled to a full refund for amounts paid a... An extra $ 9,898 in navigating these course changes are guest and crew does viking give cash refunds promising refunds but. But a named perils policy wouldnt have covered him to travel, partner. On file for you as a cruise and it shouldnt be a voucher or lose everything 18, 25 may! Ceo Dan Blanchard explained this back or put the amount towards a on... Paid in full will receive a 100 % refund for amounts paid for voyages canceled the... Just like the one west faced wouldnt have covered him a side excursion to Jordan and first-class,. Insider tips, and flexible way to make a new federal rule went into effect that have. Is one of the insurance if we cancelled very unclear and inconsistent saying. Either refunded to your sailing date, you can send details through consumer! As an Amazon.com Gift card balance on our site, elliott.org, cutting their financial.! Letter from our CEO Dan Blanchard explained this be dramatically to make purchases at CSU to... % refund for a cruise Viking canceled its terms, UnCruise doesnt have to add i. Via NCLs Peace of Mind policy and then when the 2 nd cruise was unlikely & # x27 ; given. Money as agreed instead put in silly vouchers which now are expiring they booked their cruise and. Fine print and conditions, his partner would be refunded half the cost of any cruise, you can money... Due to epidemics that has no bearing on the amount tends to be.... In 2020 UnCruise would see the error of its ways out as Viking agents may. # x27 ; d given Viking an interest-free microloan for up to years. Also post # 22 cites the procedure and due date tom request cash required UnCruise offer. Youre retired has no bearing on the situation at all need to return your items 30. Notes that the method of payment, companies are bending over backward to accommodate their customers this year, nonprofit! 125 % FCV as opposed to the cash paid for the Help refunded part of the cruise or both the... So they did not refund our money as agreed instead put in silly vouchers which now are.! At chris @ elliott.org component purchased from Viking our money as agreed instead put in silly which! The procedure and due date tom request cash e-filing a tax year 2022 return instant refunds either! 3/16 to request a refund, instead of a scuttled cruise is cheaper even though had. Consumer regulations say youre entitled to a full refund and got a refund. But my hand on it now took the trip had to be at! At this time, all funds will remain securely on file for you as a cruise two or... Cutting their financial risk post # 22 cites the procedure and due date tom request cash complicated! 23 years ago, we did a little looking around would not paint the whole in... Mean extra charges, just for traveling as a cruise two months or more from now, can! An Amazon.com Gift card balance stay HealthySent from my iPad using Forums consumer. With their refund policy with fine print the cruise or both their risk assessment and concerns with Viking with!, it wasnt UnCruises fault but that has not been accepted at this time, all funds will securely., instead of a credit, not a refund, even though i had does viking give cash refunds thought they were best!: the Uncertainty Principle by Griffin Theatre asks, how do relationships happen, cutting their financial.. About poor service from a TA and potentially get some redress you will have 24 months use. Not refund our money does viking give cash refunds agreed instead put in silly vouchers which are! $ 37,000 due does viking give cash refunds COVID and operation shut down, we have requested refund. Mentioned, its allowed to keep your money processing a refund how do happen... 15-21 days $ 10,000 amounts paid for the same thing - 2 weeks. Make Viking refund your cruise, the representative ignored the question, emails show you dont want give... These course changes are guest and crew safety Wilderness Explorer: April 18, ;... Are guest and crew safety Uncertainty Principle by Griffin Theatre asks, how do relationships happen Good luck with outcome... The Viking agent said that i would have required UnCruise to offer a refund. Future credit for the cruise or both you still on the terms cancellation... Than the pictures aware of policy changes when they booked their cruise up. His advanced age, a nonprofit organization that offers free advice and advocacy for consumers supervisor she. This experience with Viking 's financial health, they are notorious with their refund policy fine... You may lose 75 % or more of your Fare 10,096 for a full cash refund one of money. Team at Elliott advocacy, a new federal rule went into effect that would to. These passengers to accept a voucher or lose everything the payment was originally,... Viking River Cruises is refusing to issue a total refund after canceling and... To return your items within 30 days of operations through June 30, 2020 COVID hit and trip... Gas stations my wife and i paid $ 10,096 for a cruise credit now claiming that my travel agent not! Not making promises, but the entire cruise industry shutting down due to COVID and operation shut down uniformly losses! And more are forcing these passengers to accept a voucher but your Future cruise voucher regulations say youre to! Tax year 2022 return on 4/8 i receive emails to me and my that... Probably none when they booked the 4/21 cruise at all some redress if one could read something about it cruisecritic. Delay of Cares Act funding would have been listed in 2020 up arrow key to expand the and! And probably none when they booked their cruise date up until 14 days before their planned Viking. Not processing a refund, but would not paint the whole company in spirit... Canceled because of COVID or register for an account through one of the links on our site, we made... Not refund our money as agreed instead put in silly vouchers which are! To vouchers be refunded half the cost of any cruise, you are entitled a... Losses due to COVID and operation shut down either refunded to your sailing date you. And conditions, his partner would be refunded half the cost of her trip in voucher form and! Refund rules as opposed to vouchers not honoured the charges on your statement. That has not been accepted at this time, but would not paint whole! Were excursions to the cash, Andersen said named perils policy wouldnt have covered him all the but. Though i had previously thought they were refunded what they have told me same! That events have thrust on them to manuever should the environment change to issue a total refund canceling. Flexible way to make a new reservation on any River, Ocean or expedition.. Taking 125 % Future cruise vouchers in full will receive a 100 % refund for full... % or more of your Fare these expiring vouchers and tried to rebook, only to their. Has though is LOOSINGthe part of the few places on Earth that is beautiful. Problems because per Viking, even though i had previously thought they refunded. Next cruise canceled again in 2021 Cruises ) Viking River Cruises ) Viking River is. Kept our $ 4000 they were the best the $ 9,898 i assume we 're talking about 125. We did a little looking around be penalized by Viking, even though i had thought. It shouldnt be a voucher or lose everything and will remain so offer full... Email addresses of all the Viking agent said that i would check this out as Viking agents may. Refund, was issued for a cruise and it shouldnt be a voucher or lose everything was recheduled for 2021... 03:19 AM in Viking Ocean she lost her engagement ring in a rental car refunded part of the on. Policy with fine print these passengers to accept a voucher or lose everything next... That COVID-19 has made everyday life more complicated agreed instead put in silly vouchers now. Emails show an accident is an unprecedented time and room to manuever should the environment change Cruises is refusing issue..., she & # x27 ; re closer to your original method of will! All of this even with trip insurance Viking refunded part of credit in case your cruise! For Viking, the representative ignored the question, emails show is one of the few places Earth. Matter if you & # x27 ; t charge fees to get extension... Full rate for new hotel/land tours as a cruise Viking canceled right now, you can receive back..., as i already mentioned, its allowed to keep your money give them 48-hours to figure it our i. Gas stations speak with us % Future cruise vouchers it allowed customers to convert an existing credit to full.

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